CLARK COUNTY Wash. (NWNN) – Following the recent implementation of Text to 911, another change has recently been made in Clark County.
CRESA has implemented voice prompt for 911 to ensure callers their calls will be answered as soon as possible.
They say that if a call rings for more than ten seconds, a recorded message will now ask the caller to stay on the line.
They hope this will begin decreasing the work load related to calling callers back, and ensure callers receive the fastest response possible.
“Callers will typically hang up between 8-14 seconds of ring time,” says Kris Devore, Operations Manager at CRESA, “That hang up requires a call taker to dial the number back and wait for an answer on the line, thus increasing workload, leading to longer ring times, and more abandoned calls.”